Troubleshooting & Support
Practical experience helping users resolve software, device, account, and connectivity issues in a clear and structured way.
IT Support • Cybersecurity • Web Projects
Quang Khai Tran
IT support technician based in Hobart, working across Microsoft 365, Windows devices, networking, ticketing systems, and practical web projects. I enjoy solving real technical problems, writing clear notes, and steadily building toward cybersecurity and DevOps.
At a Glance
IT Support TechnicianService Desk AnalystDesktop SupportJunior Web DeveloperWeb / Digital SupportCybersecurity Graduate
Based in Hobart, Tasmania
Open to on-site, hybrid, and remote IT support opportunities
Hands-on with Windows devices, Microsoft 365, Jira Service Management, and basic networking
Building toward cloud security, DevOps, and security operations
About Me
I enjoy technical work that starts with a real problem and ends with a clear, practical outcome. My background combines hands-on support, software and web projects, university security study, and documentation work, which helps me move between users, systems, and technical details. I’m currently strengthening my skills in networking, Windows/Linux environments, cloud, automation, and secure operations as I build toward security-focused infrastructure and DevSecOps roles.
Core Strengths
Practical areas I can contribute to now, and the technical direction I’m building toward.
Networking & Connectivity
Grounded in IP addressing, DNS, DHCP, routing basics, Wi-Fi checks, and isolating common network issues.
Systems & Infrastructure
Hands-on exposure to Windows environments, Microsoft 365, user accounts, permissions, endpoint setup, and basic Linux administration.
Security & Automation Mindset
Building toward cyber and DevOps through labs focused on identity, MFA, automation, cloud basics, and secure operations.
Featured Labs
These labs are here to prove practical interest and initiative, especially for support, systems, networking, security, and automation roles.
Support / Systems
IT Support Homelab Notes
A practical support-focused lab covering troubleshooting workflows, user issues, device checks, and common environment problems.
WindowsTroubleshootingDocumentation
Networking
Network Troubleshooting Lab
Notes and scenarios for resolving DNS failures, IP conflicts, gateway errors, and domain-resolution issues.
DNSDHCPIPNetworking
Cyber Security
Security Basics Lab
Entry-level security operations notes including phishing triage, MFA, least privilege, account checks, and incident handling basics.
MFAIAMSecurity Ops
Systems / DevOps
Automation Scripts
A set of simple scripts for repetitive tasks such as log parsing, ping checks, file handling, or environment checks.
PythonPowerShellAutomation
Selected Projects
I also bring a development background, which helps me understand applications, data flow, APIs, and how technical systems fit together.
Full Stack Web App
KOL Finder
A web application project involving search, filtering, data management, and AI-assisted functionality. Good example of backend, database, and full-stack thinking.
Node.jsExpressMongoDBJavaScript
Mobile App
AFL Match Tracking App
A mobile app project for recording match events, timestamps, scores, and player actions during live games.
FlutterFirebaseMobile UI
Labs Collection
Personal Security / Infrastructure Labs
An evolving collection of labs showing practical interest in systems, security, cloud, and operational problem solving.
LinuxNetworkingSecurityCloud
Skills & Tools
IT Support & Systems
TroubleshootingWindows 10/11Microsoft 365User SupportTicketingHardware SetupTechnical Documentation
Networking
IPDNSDHCPWi-Fi TroubleshootingRouter/AP SetupConnectivity ChecksSubnetting Basics
Web Development
ReactNext.jsTypeScriptJavaScriptNode.jsREST APIsMongoDBFirebaseGit
Security Direction
MFALeast PrivilegePhishing AwarenessBasic Network SecurityAccess Control BasicsSecurity Documentation
Resume & Contact
Open to IT support, cybersecurity, and web-related opportunities in Tasmania.
quangkhaitran.tk@gmail.com
linkedin.com/in/quang-khai-tran/
GitHub
github.com/KiTer7
Location
Hobart, Tasmania, Australia